Policy for unprotected parcelsUpdated 2 years ago

We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 5-8 weeks and is at the discretion of the courier.

If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement. Maximum refund possible for unprotected parcels are $200 for your order if approved.