What we do not coverUpdated 5 months ago

- Missing parcels or redelivery fees due to incorrect address information provided by you.

- Delays in transit

- Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays

- Orders stuck in customs - we cannot be held responsible for customs delays. Please get in touch with your chosen courier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund

- If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions