Ordering & Shipping
Detailed shipping and order update information for Ten10 Apparel.
What is your US shipping policy?
US Shipping. TEN/10 APPAREL customers get fast, free domestic shipping on all orders over $50. Other orders qualify for our discounted standard flat rate shipping of $5.90. Please note that during holiday seasons, order processing will take 5 - 7 bus
What is your International Shipping Policy
International Shipping. We are working on providing Premium Fits to as many people in as many locations as possible. International shipping costs will depend on the country and location of the delivery address and will be determined at check out. Del
What is Route shipping protection?
Ten/10 Apparel has partnered with Route Shipping Insurance to offer the best possible end to tend delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in tra
What do we deem as lost?
Shipment states ‘delivered’ but you have not received it. We ask that you allow up to 5 working days for your parcel to be delivered. Sometimes the courier prematurely marks it as delivered and tries a redelivery, it turns up in a secure location at
What do we deem as damaged?
Items arrive damaged in transit - apparel is wet, stained, torn etc. Some of your order is missing due to the box/packet opening in transit. Please contact us immediately if your items have arrived damaged or something is missing. Submit photographic
What we do not cover
- Missing parcels or redelivery fees due to incorrect address information provided by you. - Delays in transit. - Order marked as unfulfilled or unshipped. This may be due to inventory issues or dispatch delays. - Orders stuck in customs - we cannot
Policy for unprotected parcels
We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 5-8 weeks and is at the discretion of the courier. If your parcel has a GPS location or photographic evidence that it has been
Expedited Shipping Information
Receive your order date listed on product pages (ex. "RECEIVE YOUR ORDER BY DDD, MMM DD") is based on the fastest shipping option available ordered by 2 PM EST on the current day for domestics orders.If you are shipping an item over $75, you should c
Can I change my shipping address
We only have the ability to edit your address on the order within the first 15 minutes after your purchase is completed. Please feel free to contact the courier if you wish to make any changes to your delivery address after this threshold.
Can I change or cancel my order after I place the order?
No, you cannot change or cancel an order after the order has been placed. Once an order is place it cannot be updated. As soon as you place your order it is immediately locked into our processing system which allows us to get your new fits and access